Operating Systems: Windows 98-XP, Microsoft Small Business Server, UNIX, Linux, Novell
Applications: MS Office Professional (Excel, Word, Outlook, PowerPoint, Access), Visio, Project, Publisher, FileMaker Pro, QuickBooks (any accounting software package), ACT, SalesForce, EdgeRM
Web Development: Photoshop, ImageReady, Illustrator, PageMaker, Acrobat Professional, Dreamweaver, Fireworks, Flash, JavaScript, VB Script
Software Development: Visual Basic, Web Services Studio, SOAP API’s, CGI API’s, XML, SQL
BS in Information Technology, University of Phoenix, Phoenix, AZ (2003)
AA in Multimedia / Web Design, University of Advancing Computer Technology, Phoenix, AZ (2000)
kgConcepts, Phoenix, AZ 2000 – Present
Owner
· Own and operate a freelance web design and SOHO (small office/home office) consulting company.
· Develop, design and maintain websites using HTML, JavaScript, Photoshop, and Dreamweaver.
· Assist small business owners in setting up, organizing, accounting for and maintaining their businesses.
· Consult clients on accounting, computer hardware and software purchases and training.
· CURRENT PORTFOLIO: www.azbronze.com, www.tjbollinger.com, www.maricopayardscapes.com, www.ucitsell.com, www.nikolaevdesigns.com
Electronic Payment Providers, Inc., Phoenix, AZ 2005 – 2008
Technology Director/Business Analyst (2006 - 2008)
· Planned, organized, staffed, controlled and directed the internal IT department.
· Business Analyst for outsourced technology providers to create meaningful payment processing applications.
· Defined functional requirements using interviews, document analysis, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis. Compiled all design documentation.
· Software Integration liaison between vendors and strategic alliances as well as proprietary software systems. Communicated with programmers to interpret Web Services (SOAP API’s) as well as batch file delivery method of payment files for ACH and Credit Card transactions.
· Software Project Manager for New Product Development. Responsible for aspects of the SDLC.
· Generation of procedural documents for both internal and external processes, including technical training, software integration packages and instructional documents.
· Extensive experience in NACHA compliance, PCI compliance and the collection industry.
IT/Accounting Administrator (2005 - 2006)
· Performed Level 2 technical customer support regarding payment processing for both Credit Cards and ACH. Assisted customers and programmers in file mapping of transactions.
· Implemented a secure, scalable network transitioning from Novell to Windows with Remote Access to network.
· Installed and configured system hardware and software, established and managed user accounts, upgraded software, managed backup and recovery tasks. Ordered hardware/software as needed and maintained records on purchases, warranties and licenses.
· Procured new domains and hosting as needed for additional business development.
· Created/maintained web pages for the purpose of payment processing for merchants and managed the hosting sites for those pages.
· Built the foundations of the accounting department by establishing accounting procedures, organizing the department, and streamlining billing and commission processes.
· Maintained internal office equipment, faxes, phone system, copiers, and scanners.
Battenberg Studios, Phoenix, AZ 1999 – 2005
· Oversaw daily office operations, including accounting, human resources, administration, and computer technology for $300,000 art studio.
· Designed, created and maintained artwork database, prepared presentations, publications and worked on special projects as needed.
· Designed and developed company’s website, Battenberg.com. Carried out site structuring, created graphics and layouts, performed HTML markup. Annual revenues increased $25,000 after site launch.
· Carried out all computer system maintenance, including hardware/software/operating system support, for two Phoenix locations and two California locations.
· Managed payroll setup, tracking, and maintenance, accounts payable/receivable, cost expensing, GL, and account reconciliation. Prepared budgets of up to $100,000.
· Performed all purchasing, inventory control, shipping, and new employee training and orientation.
· Managed office administration, including correspondence, telephones, files, travel, and calendars.
Eddie’s Grill, Phoenix, AZ 1997 – 1999
Office Manager (Reason for leaving – Business Closed)
· Carried out all back office management and administration, served as restaurant manager as needed. Liaison between President, General Manager, Restaurant Managers, and Kitchen Managers.
· Prepared sales and expense reports. Responsible for A/P and A/R, and bank reconciliations.
· Coordinated orientation and training for new employees. Managed payroll functions.
· Provided all computer system and network troubleshooting and support.
· Designed daily menu layout for restaurant and catering events.
· Supervised office and equipment maintenance, managed all administrative functions.
Finance America Corp., Phoenix, AZ 1997 – 1998
Office Manager (Reason for leaving – Business Closed)
· Managed team of 35 employees. Supervised administration, accounting, collection, and legal departments for large collections company.
· Carried out all activities for accounts receivable and payable, including invoice approvals and collections. Maintained and updated collection statistics.
· Performed employee training and orientation. Developed personnel policies and procedures.
· Supported Novell network and office computer systems. Researched and implemented new accounting software package.
· Provided administrative support for executives. Oversaw reception area, directed daily office activities.
· Promoted to Office Manager after just two months as Accounts Payable Clerk.
Infinisys, Phoenix, AZ 1996 – 1997
Credit Manager (1996 – 1997) (Reason for leaving – Business Closed)
· Provided CFO with weekly and monthly reports on A/R status and pending credit approvals.
· Oversaw invoicing of hardware / software sales and service, and collection of associated invoices.
· Reviewed and approved new customer accounts.
· Carried out special projects for Chief Financial Officer as needed.
Billing Coordinator (1996)
· Performed daily and monthly invoicing of hardware and computer services.
· Conducted collection calls for overdue invoices.
Allied Van Lines, Naperville, IL 1989 – 1996
Owner / Operator, Special Products Division (1992 – 1995)
· Directed transportation of electronic and medical equipment between Chicago, IL and Phoenix, AZ on weekly basis.
· Prepared all necessary documentation, communicated with dispatch, agents, and customers regarding shipment status.
Fleet Coordinator, Special Products Division (1989 – 1992)
· Coordinated dispatch of shipment assignments for fleet of 150 drivers.
· Prepared all necessary documentation, managed inbound shipments and destination services. Ensured timely pick up and delivery of shipments.